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How Libraries are using Social Media


Libraries are finding it more beneficial to engage with the community through social media, which is a great idea as it brings individuals who may not have come to the library (or interacted in any way), to do so.

A Library Blog
The State Library of NSW hosts a blog where they post information regarding historical figures, library conferences, and so many other topics. A library blog is a great way to en gage with the community, bring awareness to public events and to inform customers of news and anything in particular.


A Library YouTube Page
Parramatta Library use their YouTube page to inform readers about new book arrivals and events (including author talks and holiday themed events). This is a great way to communicate with customers to inform them of activities or updates within the libraries themselves. The YouTube page appears to be updated often, this is beneficial as they have a strong online presence which can be encouraging for users to communicate and be more active within the library.


A Library Facebook Page
Georges River Libraries successfully run a Facebook page with interesting content that keeps customers interested. They post information regarding the libraries within their branch and post fun images attached to their posts. The use of images attached to their posts increase interest, especially considering they post funny/informative/well-thought out images on their page.


A Library Twitter Page
The Hills Shire Council libraries communicate  through the council's Twitter page. This means that any communication about the library is also mixed in with other community events. Also that any library content shared on this page can reach a larger variety of customers who normally subscribe to other events around the council area having a greater impact in advertising.


A Library Instagram Page
Sutherland Shire Libraries post interesting pictures on their Instagram which encourage customers to look further into their page. When you click on an image, the caption of said image is normally informative and relevant to the image, which is beneficial to inform customers of the library and their services.


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Recommended Tools for Social Media Engagement

The two social media tools I would recommend libraries to use are: Facebook and Instagram. This is due to the high amount of users 'reposting' or 'sharing' posts on these sites. Facebook is a popular site for people to discover 'what's new' and with the high amount of individuals tagging friends in posts, inviting to events and the overall sharing of posts and events allows organisations to reach a much broader audience. Instagram is recommended due to their 'discovery page', this is a function set up by Instagram for individuals to find relevant posts that are similar to those that the user has 'liked'. If an organisation ends up on the discovery page, they are able to reach an audience that may not have known about them otherwise, growing their customers.